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FAQ

Frequently Asked Questions

Shipping

What is the cost to ship the US and Canada?

We offer free shipping on all U.S. orders over $60! For all other orders, shipping is calculated at checkout.

Estimated shipping costs are as follows: $6 flat rate for the US, $15 for Canada addresses. All other locations are a flat rate of $20. We also offer Fedex options for US orders and DHL Express for international orders. These rates are calculated at checkout based on the weight of your order. Please note that any order placed using DHL has a 1-3 day guaranteed delivery.

When will my package ship?

Rush orders placed after 12p.m. PST will ship out the following business day. Due to warehouse hours, orders placed Friday will ship out on Monday. 

*Please note: if you select 2 Day or Express shipping on orders placed after 12:00 PM PST on Friday, these orders will not process until Monday.

Do you ship internationally?

Yes. Recipients of international orders are responsible for ALL duties, taxes, and brokerage fees upon delivery. These fees are not included in any shipping option. International shipping options include USPS First Class Mail International (2-3 weeks), USPS Priority International (6-10 days) and DHL Express (1-3 days).

Please note that these shipping times are not guaranteed by The Wild Unknown. Customs may hold packages, which is out of our hands. Once an order is given to a USPS carrier, the item becomes the carrier’s responsibility and The Wild Unknown is no longer liable. The Wild Unknown is not responsible for any packages lost or damaged while in transit to a destination outside of the United States. 

Due to a recent change in USPS policy, international orders shipped First Class flat-rate no longer include shipment tracking.

How can I track my package?

Shortly after ordering you will receive an email stating that your items have shipped, that includes tracking information. Please be patient with international orders. They often arrive after the estimated date from USPS. If it has been over a month since your international order was shipped, or if you need other assistance, then please contact us at shipping@thewildunknown.com.

Please note: due to a recent change in USPS policy, international orders shipped First Class flat-rate no longer include shipment tracking.

What if I entered the wrong shipping address?

Immediately contact us at shipping@thewildunknown.com & we will do our best to correct your information. 

Purchases

What forms of payment do you accept?

We accept all major credit cards & Paypal through our online store. Please note, all prices are listed in USD. 

How do I find a retail store?

Visit our Stockists page to find a retailer near you. Please note that not all shops listed carry all of our products, so do call before stopping by! 

Returns

What is The Wild Unknown return policy?

The Wild Unknown accepts returns on unused items in their original condition returned within fourteen days of purchase. Customers are responsible for return shipping costs. If you receive an incorrect or damaged item, please contact us and The Wild Unknown will send you a replacement. To initiate a return, contact us at shipping@thewildunknown.com, and be sure to include your order number in the email. 

Can I exchange my TWU purchase?

We are not able to honor exchanges at this time, though you may return unopened items in their original condition and order a different item at a subsequent time.

Can I return The Wild Unknown items that were bought through another website or store?

Sorry, no. Please contact the store from which you purchased The Wild Unknown goods.

How long will my refund/exchange take?

Please allow 2-3 weeks for your refund to appear on your bank or credit card statement. For any questions, please contact customer service at shipping@thewildunknown.com.

How do I cancel my order completely?

Please send an email to shipping@thewildunknown.com and we will try our best to cancel before it ships. If the order has already been processed and shipped, then we cannot cancel it. The sooner you contact us the better.

Can I order offline?

We do not offer this service at this time. Head to our Stockists page to find a shop that carries The Wild Unknown near you. 

Creating an Account

How do I create an account on TWU.com?

Having an account with The Wild Unknown creates a faster checkout process and allows you to view your order history. When you place an order with TWU you will be prompted to enter your email address at checkout. Once your checkout is complete, you will receive an email with details on how to activate this account. 

Gifts

Do you offer gift wrap?

Unfortunately, we do not offer gift wrap at this time.

Can I include a note with my order?

Upon checkout you are given the option to add a note to your package. This will be included in the box. 

Wholesale

How do I find out more/become a wholesale partner?

For more information on becoming a wholesaler, please visit our Wholesale page, or email Meagan at sales@thewildunknown.com

Products, etc.

Can I use images of the cards on social media?

Of course! We love to catch glimpses of our cards in the wild. We always appreciate a tag (@the_wild_unknown or #thewildunknown) so we can stay connected and check out your creations. Thank you for spreading the magic!

Can I use images of the cards on my website?

As long as you provide appropriate attribution — providing the name of the deck in use along with a link to www.thewildunknown.com in clear reference to any photos where the cards appear on your website — you are welcome to share images of the cards on your website. If the cards appear throughout your site (in a website banner or site background, for example), you may place credit for the card images and link to www.thewildunknown.com in your website footer (i.e., "Card images courtesy of The Wild Unknown").

Can I use images of the cards in another way not listed here?

For all other uses, please read and fill out our image usage form.

 Where can I go to get a reading?

To find a reader, try heading to our Stockists page to find a store near you that carries The Wild Unknown: they may be able to point you in the right direction. 

Are there translations of The Wild Unknown Tarot Guidebook available?

There are no other translations of the guidebook available at the time, but you're welcome to contact HarperElixir directly with your request.

Prints

The only prints available are those currently listed on www.thewildunknown.com. Sometimes Catbird carries prints that we no longer have in stock. Contact them for details!

Tarot Replacement Cards

Card replacement is available for a fee of $3 per card plus shipping. Please email shipping@thewildunknown.com with the card/s you’d like to order to begin the process.

Questions for Kim

Due the high volume of emails we receive, we cannot answer specific questions regarding readings, meanings of cards, etc.... Please refer to the Tarot Guidebook for questions about the card meanings. You'll also find insight into spreads and how to use the cards on the blog.

If you're reaching out to coordinate a press opportunity, please write press@thewildunknown.com.

Animal Spirit Deck and Guidebook

How long will you have inventory of the current Animal Spirit deck and guidebook?

We’ll continue to carry the current Animal Spirit deck and guidebook until we run out, or until January 15th, whichever happens sooner. After January 15th first edition decks and guidebooks will no longer be available in stores or online. With the holiday season only a few months away, it’s very likely we’ll run out of stock before January 15th so if you’re thinking about purchasing, be sure to order early. Pre-orders for the HarperCollins deck and guidebook begin January 15th.
 
When will the HarperCollins deck and guidebook be for sale?

The HarperCollins deck and guidebook will be available on March 1st, 2018. As always, you’ll be able to find them on thewildunknown.com.
 
Will the deck and guidebook change?

While Kim’s taken this opportunity to add a few new pages to the guidebook, the cards themselves will remain exactly the same. One of the central factors in deciding to publish with HarperCollins again was the publisher’s ability to retain the essence, integrity, quality and beauty of The Wild Unknown Tarot deck and guidebook. The external packaging will change, but only for the better — we can’t wait to share it with you.
 
In March, will you continue to wholesale the deck and guidebook?

No. Once we are sold out of our current edition, shops will order wholesale directly through HarperCollins, just as they do now with the The Wild Unknown Tarot. We will, however, continue to wholesale our other TWU goods. More details on wholesaling through HarperCollins soon to come.